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Help Center

 

General
How do I place an order?
Once you have selected all your items and placed them in your cart, you can click on the cart icon at the top right of your screen. Select ‘View Cart’ to navigate to your cart and adjust its contents, or click ‘Checkout’ to immediately begin the checkout process.
Are your products FDA cleared?
Yes, all of Edison Medical’s products are cleared by the FDA.
Do I need to create an account?
We highly recommend that all of our clients create an account, as by doing so you can earn loyalty points, enjoy discounts, be notified of promotions, and benefit from a more expedited checkout process.
Can I place an order without an account?
Sure, no problem. Orders can absolutely be made as a guest. Having an account, however, will save you time during the checkout process, as you will not have to fill out your shipping and billing details after initial registration. In addition, creating...
How do I make a business proposal?
For business proposals including but not limited to large quantity inquiries, affiliation, and marketing proposals, please contact us directly via our Contact Us page.
Is it safe to shop with Edison Medical?
We view your customer security as one of our primary concerns. We consider all personal information you provide to us and from which you can be identified as confidential.
How can I get in touch with EM?
For queries related to online orders or information about the website, you can contact us using our contact form.
Where are Edison Medical’s products manufactured?
All of our products are manufactured in Germany.
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Technical issues
I’m having problems signing in. What can I do?
When you want to shop with us or access your account details, you will be required to sign in to your account.  If your email address or password are not recognized by our system, make sure you are using the email address and password that you ...
I found an issue with the website. What can I do?
If you come across any issues while browsing our website, feel free to contact us here, or email us directly at support@edisonmed.com.
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Returns
Can I return an item?
Yes, you may return a product within 14 days from receiving the order. A full refund will be given after examination of the product and verification that it has not been used. Please take note that the customer is responsible for all return shipping costs.
I have a faulty item. How do I return it?
In the unlikely event that you receive a faulty item, we have a standardized procedure to make the replacement process quick and simple. You may use our online return form to return any items from your order.
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Ordering & Payment
What forms of payment are accepted?
We accept payment in the form of credit card and PayPal.
Why has my order been canceled?
There are a number of reasons why an entire order may be canceled. Most commonly, it is because the billing address provided by the customer does not match the details on record with the customer’s bank.
Where is my order?
All our shipping methods are trackable within the United States and shipping progress can therefore be monitored through the courier’s website. We will send a status change notification that includes the tracking number directly to your inbox after your order has been dispatched.
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Shipping & Handling
What shipping options can I choose from?
We use the best carriers in the business to ensure your order gets to you as quickly as possible. We rely exclusively on FedEx for all orders delivered inside of the United States. Carriers may vary based on shipping location and services available in your country.
How long does it take for my order to arrive?
Domestic orders are shipped via FedEx and will arrive by 4:40pm on the second business day after you place your order.
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Loyalty program
What is your Loyalty Club?
The Edison Medical Loyalty Club is a rewards-based program that allows members to earn points in various ways, such as making a purchase, celebrating a birthday, leaving reviews or referring a friend to EM. Loyalty Club members benefit from discounts...
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