Can I return an item?

Can I return an item?

Due to strict regulatory requirements for medical devices, returns are permitted for unopened items in their original packaging with a strict window of 14 days from the date you receive your order.

You may cancel an order that you have placed and paid for at any time prior to receiving a confirmation notice from us. 

If you have already received your order and wish to return any items from it, you may use our online return form to organize the return. After entering your order number you will be redirected to a return form where you will find a list of the items from the specified order. Our system will inform you of which items are returnable and which are not, and from here you may select the items you wish to return and complete the return form. Once you have received an email confirmation of return from us, it is your responsibility to mail the items you wish to return immediately using a trackable delivery service. You are responsible for all shipping costs when returning any items.

Any products being returned must be in their original condition, in their sealed original packaging and in resellable condition. It is your obligation to ensure the items you return are kept in good condition for the duration of time that they are in your possession.

Should you fail to comply with the specifications mentioned above, we reserve the right to decline your request for the return.

Use this link to see our full Return Policy.