Due to strict regulatory requirements for medical devices, returns are permitted for unopened items in their original packaging with a strict window of 14 days from the date you receive your order.
You may cancel an order that you have placed and paid for at any time prior to receiving a confirmation notice from us.
If you have already received your order and wish to return any items from it, you may use our online return form to organize the return. After entering your order number you will be redirected to a return form where you will find a list of the items from the specified order. Our system will inform you of which items are returnable and which are not, and from here you may select the items you wish to return and complete the return form. Once you have received an email confirmation of return from us, it is your responsibility to mail the items you wish to return immediately using a trackable delivery service. You are responsible for all shipping costs when returning any items.
Any products being returned must be in their original condition, in their sealed original packaging and in resellable condition. It is your obligation to ensure the items you return are kept in good condition for the duration of time that they are in your possession.
Should you fail to comply with the specifications mentioned above, we reserve the right to decline your request for the return.
Damaged, Faulty or Wrongly Delivered Gods
We will offer you a refund for the full price paid at purchase, including the costs of delivery in sending the goods to you and those incurred by you in returning the goods to us, if the goods:
- Have been damaged during delivery.
- Are in faulty condition.
- Have been mistakenly delivered to you.
A full refund of the amount paid will be offered, provided that the goods are returned to us and we are reasonably satisfied that they have not incurred damage after delivery, been misused, used improperly / other than in accordance with the instructions, or that the problem with the goods is not due to normal wear and tear. Alternatively, at your request, we may offer to replace the goods with the same or similar product (what we are able to offer is subject to stock availability) instead of a refund (this action is subject to you returning the goods as required under this clause).
It can occur that a product’s specifications change and that at the time of your replacement request, we no longer have the exact product you originally purchased. In such a case, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not satisfied with the replacement, you may return the goods to us.
In order to claim the replacement or refund of an item, you are requested to send us a cancellation notice as soon as you become aware of a problem with the product and no later than 10 working days either after receiving the product, or after the fault develops. You may contact us by email or by phone. Your cancellation notice must include the following: your name, the order reference number for the relevant product, and a brief description of the fault, problem or damage.
Once we have received your cancellation notice, we will contact you and provide you with the necessary details to return the unwanted items to us. You are then requested to return the goods to us immediately.
Incorrectly Priced or Described Goods
We try to ensure that all information provided on our website is accurate, but it may occur that an error arises. In this unlikely event that a description and/or price of a product listed on the website is advertised inaccurately/incorrectly, we will not be under any obligation to provide or sell said goods to you, regardless of the stage in the order process in which we identify the error. You will be notified immediately of any such situation and your money will be refunded in the case that the goods have already been paid for.
Once we have received the returned goods, we will examine them and notify you by email within a reasonable period of time (no more than fourteen (14) working days) regarding your refund or replacement item.
Refunds or deliveries of a replacement item are processed by our team as soon as possible and are effectuated by crediting the payment card or electronic payment account that was used to purchase the goods.
In the event that we receive returned goods that have suffered apparent damage after delivery to you, have been misused or used in a manner other than that indicated by the product’s instructions, have a problem that is the result of normal wear and tear, or a product is not returned in its original packaging, we reserve the right to refuse to issue a refund of the goods. This does not affect your statutory rights.
You are invited to contact us at any stage of your purchasing process with any inquiries or requests. We are happy to assist to the best of our ability.